| Name
|
Description
|
|---|
| Enable ACD Login
|
Use this option to enable the ACD feature. When you enable this option, you must provide the required user credentials to log in to the ACD Services. By default, the option is enabled.
 Note The ACD tab will not appear if you have logged in as a Non-Agent or if appropriate buttons are been administered for this extension.
|
| Automatically sign into the ACD server
|
Use this option if you want Avaya one-X Agent to automatically log the user on to the ACD after successfully registering the extension with Communication Manager.
|
| Agent
|
Use this field to enter the agent login ID
|
| Password
|
Use this to enter the agent login password.
|
| Save agent password during sign in
Remember password for next login
|
Saves the password associated with the agent extension number. This saves the effort to enter the password again at the next sign in.
|
| Default Agent State upon ACD connection
|
Sets the default agent state after successful connection with the ACD service. You can set the default agent state to:
Ready — Choose this option for immediate availability after the ACD connection.
Auxiliary — Choose this option for setting up work space and to adjust the application preferences immediately after the ACD connection.
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